U.S. Rep. Dan Lipinski has some pointed questions for Amtrak’s CEO about that daylong service meltdown at Union Station Feb. 28 that disrupted plans for 100,000 passengers.
Interestingly, Lipinski wants to know if Amtrak contemplates reimbursing those who had to pay for alternate means of commuting home. Uber and Lyft were reportedly charging stranded Metra commuters as much as $125 as a result of “surge pricing.” What Metra trains did leave the station were “load-and-go” jammed. (Tweeted photo above).
The Chicago area congressman, like his father before him, has always played a key role in transportation issues. But Lipinski has a lot more clout now as the new chairman of the House Railroads Subcommittee. He’s putting Amtrak CEO Richard Anderson on notice, giving him until the end of March to respond to nine detailed questions about the snafu.
After the incident, Anderson apologized for the Union Station mess and said the “root cause” of the signal failure was “human error in the process of deploying a server upgrade in our technology facility that supports our dispatch control system.”
That prompted two questions from Lipinski and just about everyone: Why did Amtrak decide to launch a computer upgrade on the dispatch control system during the morning rush hour, when a glitch could — and did — cause chaos? Any IT person will say upgrades are typically done overnight or on weekends to minimize the harm from a system crash.