Dan Lipinski

Amtrak says ‘no’ to Metra riders stranded at Union Station by blunder

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Amtrak says it won’t reimburse Metra riders for the blunder that shut down Union Station Feb. 28, causing chaos for an estimated 100,000 commuters and Amtrak passengers.

Even though Amtrak “deeply regrets this mistake and its consequences” and takes responsibility for the screwup — saying it was “human error” caused by a technician installing equipment — it’s tough luck for Metra riders. Some of them were reportedly facing tabs of as much as $125 by Uber and Lyft for rides home.

That’s what Amtrak told U.S. Rep. Dan Lipinski, chairman of the House Subcommittee on Railroads, in a letter this week. Lipinski says he is “extremely disappointed” with Amtrak’s explanation for the major service breakdown at the station and Amtrak’s response. 

“It’s wrong that Amtrak has decided they will not compensate stranded commuters who were forced to spend money out of pocket to get home,” Lipinski said in a statement. The congressman said that Amtrak CEO Richard Anderson had told him personally that that Amtrak would consider compensation because the railroad has a reimbursement policy for its own passengers.

“Compensating passengers for Amtrak’s preventable error would be a good way of showing leadership and accountability and would also serve as an incentive to avoid future failures,” Lipinski said.

Lipinski’s office released the letter from Stephen Gardner, Amtrak’s vice president for marketing, in response to a series of questions the congressman posed about the incident. The signal problem…

Amtrak CEO on the spot over Union Station meltdown

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U.S. Rep. Dan Lipinski has some pointed questions for Amtrak’s CEO about that daylong service meltdown at Union Station Feb. 28 that disrupted plans for 100,000 passengers.

Interestingly, Lipinski wants to know if Amtrak contemplates reimbursing those who had to pay for alternate means of commuting home. Uber and Lyft were reportedly charging stranded Metra commuters as much as $125 as a result of “surge pricing.” What Metra trains did leave the station were “load-and-go” jammed. (Tweeted photo above).

The Chicago area congressman, like his father before him, has always played a key role in transportation issues. But Lipinski has a lot more clout now as the new chairman of the House Railroads Subcommittee. He’s putting Amtrak CEO Richard Anderson on notice, giving him until the end of March to respond to nine detailed questions about the snafu.

After the incident, Anderson apologized for the Union Station mess and said the “root cause” of the signal failure was “human error in the process of deploying a server upgrade in our technology facility that supports our dispatch control system.”

That prompted two questions from Lipinski and just about everyone: Why did Amtrak decide to launch a computer upgrade on the dispatch control system during the morning rush hour, when a glitch could — and did — cause chaos? Any IT person will say upgrades are typically done overnight or on weekends to minimize the harm from a system crash.

Metra and BNSF: problems and promises

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Another day, another breakdown on Metra’s BNSF Line. An inbound train locomotive broke down Monday afternoon causing big delays and forced Metra to “load and go” homebound commuters at a jammed Union Station. Another mechanical failure Friday prompted a cancelled train, more delays, and more crowding. 

It was only a week earlier, on Jan. 26, that Metra’s CEO Jim Derwinski (at left, above) and BNSF Assistant Vice President D.J. Mitchell appeared at a town hall meeting in Naperville to discuss service and safety. Both officials also heard riders’ concerns at a town hall meeting in Western Springs on Dec. 11.

The Western Springs town hall was called by U.S. Rep. Dan Lipinski (D-3rd), whose district encompasses much of the BNSF Line. On Tuesday, Lipinski tweeted: “After two terrible weekdays (Metra and the BNSF Railway) must not only explain the problems but fix them!”

It wasn’t the first time Lipinski, who lives in Western Springs, took aim at Metra and BNSF, which operates the line under contract to Metra. As the incoming chairman of the railroads subcommittee of the House Transportation and Infrastructure Committee, he also has enormous leverage over the rail industry.

“We all understand that problems can occur, but this year the Metra BNSF line has failed all too often.  There have been repeated delays, cancellations, broken air conditioners, and other problems,” Lipinski said at the town hall. “I’ve told Metra and BNSF that this is unacceptable and the…